At Snel Solutions, operated by Coastart LTD, we are committed to protecting your privacy and ensuring that your personal data is processed in a secure and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make purchases, or interact with our services.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect
We may collect the following types of personal information when you interact with our website and services:

• Personal Identification Information:

  • Name

  • Email address

  • Phone number

  • Billing address

  • IP address

  • Payment information (processed securely via third-party payment processors)

• Transaction Data:

  • Purchase history (templates purchased, order number)

  • Payment history and payment method (processed via third-party providers like PayPal, Stripe, Paddle)

• Technical Data:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Referring website or page

  • Pages you visit on our site and the time spent on those pages

• Cookies and Tracking Data:

  • We use cookies to enhance your browsing experience and collect analytical data to improve our services.

2. How We Use Your Information

• To Process Transactions:

  • Complete and manage your purchase of digital templates (Framer, Figma, Webflow templates).

  • Handle customer service inquiries, refunds, and technical support requests.

• To Improve User Experience:

  • Personalize your experience on our website based on preferences and browsing behavior.

  • Enhance our products and services by analyzing user feedback and data.

• To Communicate with You:

  • Send order confirmations, receipts, and other purchase-related communications.

  • Send promotional emails and updates (only if you opt-in).

• To Prevent Fraud and Enhance Security:

  • Verify the identity of users and prevent fraudulent transactions.

3. How We Protect Your Information
We take the protection of your personal information seriously and use industry-standard security measures:

• Secure Payment Processors: Payment information is processed by third-party providers (e.g., PayPal, Stripe, Paddle) that comply with PCI DSS.

• Data Encryption: Personal data, including payment details, is encrypted during transmission using SSL technology.

• Access Control: Only authorized personnel access your data, trained to handle it per privacy laws.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

4. Sharing Your Information

• Service Providers: Personal information is shared with trusted providers like PayPal, Stripe, Paddle, Google Analytics, and Microsoft Clarity to support business operations.

• Legal Compliance: Data may be disclosed to comply with legal obligations or protect against fraud.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.

5. Google Analytics & Microsoft Clarity

• We use Google Analytics and Microsoft Clarity to collect insights into website usage, such as visited pages, time spent, and device type.

• For more details, review the privacy policies of Google Analytics and Microsoft Clarity.

6. Cookies and Tracking Technologies

• Essential Cookies: Enable core functionality like staying logged in.

• Analytical Cookies: Gather insights into website usage.

• Functional Cookies: Remember preferences to enhance user experience.

You can manage cookies via browser settings, though some website features may be limited.

7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to meet legal, regulatory, or contractual obligations.

8. Your Rights and Choices

• Access: Request a copy of the data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, except where retention is legally required.

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

• Data Portability: Receive your personal data in a portable format.

To exercise your rights, contact us at hi@snelsolution.net.

9. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting data.

10. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children. If we discover such data, it will be deleted.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revision date.

12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: hi@snelsolution.net
Website: snelsolution.net